Last Updated: 01 December 2025
Welcome to Pookies Mart (“Company”, “we”, “our”, “us”).
By accessing or using https://pookiesmart.com/ (“Website”), you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree, please do not use this Website.
1. General Information
The Website is operated by:
Pookies Mart
Head Office: Vasudeva Building, 4th Floor, TD Road, Ernakulam – 11
Phone: +91 79944 55633
Email: martpookies@gmail.com
These Terms apply to all visitors, customers, and users of the site.
2. Use of the Website
By using this Website, you confirm that:
- You are at least 18 years old.
- You will not use the Website for unlawful purposes.
- You will not attempt to interrupt or harm the Website.
We may modify or update these Terms at any time without prior notice.
3. Products & Pricing
- All products displayed on our Website are subject to availability.
- Prices may change at any time due to market or operational requirements.
- Pookies Mart reserves the right to correct pricing errors.
4. Order Acceptance & Cancellation
- When you place an order, you will receive a confirmation email.
- Your order is confirmed only after payment is received.
- We reserve the right to cancel any order due to:
- Product unavailability
- Pricing error
- Suspicious/invalid payment
- Incorrect shipping details
If an order is cancelled, you will be notified, and refunds (if applicable) will be processed.
5. Payment Terms
We accept online payments through secure payment gateways.
By making a purchase, you agree that:
- All payment information you provide is accurate.
- You are authorized to use the payment method.
We do not store your payment details.
6. Shipping & Delivery
- Shipping timelines vary by product and location.
- Once dispatched, tracking details will be shared (if applicable).
- Delays may occur due to external factors like courier issues, weather, or holidays.
For detailed policy, refer to Shipping Policy (if available).
7. Returns, Refunds & Exchanges
Our return/exchange period is generally 5 days from the date of delivery unless specified otherwise.
Returns will be accepted only if:
- The product is unused and in original condition
- Packaging is intact
- Correct proof of purchase is provided
Refunds will take 5–7 working days after inspection.
For more information, refer to our Refund & Return Policy.
8. User Accounts
If you create an account on our Website:
- You must keep your login information secure.
- You are responsible for any activity under your account.
We may terminate accounts that violate our policies.
9. Intellectual Property
All content on the Website — including text, images, graphics, logos, product descriptions, and design — is the property of Pookies Mart.
You may not copy, reproduce, distribute, or use any content without written permission.
10. Third-Party Links
Our Website may contain links to third-party sites.
We are not responsible for:
- Their content
- Their privacy practices
- Their policies
Use them at your own risk.
11. Limitation of Liability
We are not responsible for:
- Technical errors on the Website
- Delayed deliveries due to third-party couriers
- Any damages arising from using our Website/products
You use the Website at your own risk.
12. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your data.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes will be subject to the courts of Ernakulam, Kerala.
14. Contact Us
For any concerns or questions, please contact:
Email: martpookies@gmail.com
Phone: +91 79944 55633
Address: Vasudeva Building, 4th Floor, TD Road, Ernakulam – 11