Last Updated: 01 December 2025
At Pookies Mart, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from https://pookiesmart.com/ (“Website”).
By using our Website, you agree to the terms described in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you place an order or create an account, we may collect:
- Full Name
- Phone Number
- Email Address
- Billing & Shipping Address
- Payment information (handled securely by payment gateways)
- Order details
b) Automatically Collected Data
When you browse our website, we may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time spent on website
- Cookies & tracking data
c) Communication Information
When you contact us via email, phone, or chat, we may store:
- Your messages
- Your contact details
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To send order updates, tracking details, and support messages
- To improve our website and services
- To prevent fraud and unauthorized activity
- To personalize your shopping experience
- To respond to inquiries and provide customer support
- To send promotional offers (only if you subscribe)
We do not sell or rent your information to third parties.
3. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Remember your preferences
- Track website analytics
- Provide a smooth shopping experience
You can disable cookies through your browser settings, but some features may not work properly.
4. Sharing Your Information
We only share your data with trusted partners:
- Courier partners – to deliver your order
- Payment gateways – to securely process payments
- Technical service providers – for website hosting & analytics
All partners follow strict security measures.
We do not share your personal information with advertisers or third-party marketers.
5. Data Security
We use industry-standard security practices to protect your information, including:
- SSL encryption
- Secure servers
- Limited access controls
Although we take strong measures, no online system is 100% secure.
We encourage you to keep your login details confidential.
6. Your Rights
You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data (where legally allowed)
- Opt out of marketing communications at any time
To request any of the above, contact us using the details below.
7. Data Retention
We retain your personal information only as long as necessary for:
- Order processing
- Legal requirements
- Preventing fraud
- Customer support
8. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for their:
- Privacy practices
- Security
- Content
Please review their policies before using their services.
9. Children’s Privacy
Our Website is not intended for children under 13 years of age.
We do not knowingly collect information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on this page with a new “Last Updated” date.
11. Contact Us
For questions or concerns regarding your privacy:
Pookies Mart
Vasudeva Building, 4th Floor, TD Road
Ernakulam – 11
📞 +91 79944 55633
📧 martpookies@gmail.com